1. Data Controller of Your Personal Data
Moto Roja Mobility S.L.
Tax ID: B90344029
Registered Address: Calle Almirantazgo 8, 41001 Sevilla, Spain
Email: info@sevillefreetour.com
Below, you’ll find detailed information about how we process your personal data, depending on how you use our platform. If you’d prefer to go directly to your rights, you can jump to section 5.
We will process your personal data to create and manage your user account, provide you access to the tour booking service, track the tours you book, and give you the necessary information regarding the requested service.
The legal basis for this processing is your consent, which you provided when creating your account.
To allow guides to manage the tours properly and notify you of any issues, your phone number and identifying information (full name) will be shared with the guides offering the tours you book. We will also contact you to share tips and recommendations of the city and to encourage you to write a review of your experience with us.
We will store your data until you decide to delete your user account.
3. If you have contacted us or requested information:
We will process your personal data to respond to your contact request or information inquiry.
The legal basis for processing your data is the consent you provided when making the request.
We will not carry out international transfers or share your personal data with third parties, except when required by law.
We will retain your data only for the time necessary to handle and respond to your request.
4. If you have left a review for a tour:
We will process your personal data solely to identify you as the author of the review (anonymous reviews are not allowed).
The legal basis for processing your data is the consent you provided when submitting the review.
We will not carry out international transfers or share your personal data with third parties, except when legally required.
We will store your data until the regular operation of the web service allows it, or until you decide to delete the review.
5. Your Rights Regarding Personal Data Protection
As the data subject, you have the following rights:
- Withdrawal of Consent: When the legal basis for processing your data is consent, you may withdraw it at any time.
- Access: Obtain confirmation of whether Moto Roja Mobility S.L. is processing your personal data, along with relevant information and, where applicable, a copy.
- Rectification: Modify your personal data if it is inaccurate or out of date.
- Erasure: Request the deletion of your personal data.
- Objection: Object to the processing of your personal data based on your particular situation.
- Data Portability: Request to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another data controller.
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Restriction of Processing: Request the restriction of your data processing:
- if you believe the processing is unlawful but prefer restriction over erasure;
- if the data is needed for legal claims after the normal retention period;
- if you object to the processing and Moto Roja Mobility S.L. is evaluating that objection.
You may exercise these rights or request more information by emailing info@sevillefreetour.com and attaching a copy of your ID.
If you do not receive a response, believe your request was not properly handled, or think your data has been unlawfully processed, you may file a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es/es
6. How We Protect Your Personal Data
To safeguard your personal data, Moto Roja Mobility S.L. performs regular risk assessments and has adopted appropriate technical and organizational security measures to mitigate such risks and prevent alteration, loss, or unauthorized access—though absolute security cannot be guaranteed.
We also work with service providers who may process your personal data on our behalf. In such cases, we carefully select providers to ensure data protection compliance and require them to sign data processing agreements including, among others, the following obligations: Implement appropriate technical and organizational measures; Process personal data only for agreed purposes and according to our written instructions; Delete or return the data once the service ends.
Additionally, we inform you that all our staff—regardless of their role in the data processing lifecycle—have committed to handling personal data with the utmost care and confidentiality.
7. Changes to This Data Protection Notice
Moto Roja Mobility S.L. may modify this Data Protection Notice to align with legal updates or changes in data processing practices. If legally required, affected users will be notified in advance.